Frequently Asked Questions

FAQ

What modes of freight transportation does Straightline offer?
Straightline offers Full Truckload (FTL), Less Than Truckload (LTL), and Parcel services.
How long are quotes valid?
Quotes expire after 24 hours.
Do I have real-time visibility of my shipments in Straightline?
You will have real-time visibility to status changes inside the Straightline app, and when drivers utilize the Straightline Carrier Phone App you will have real-time, location visibility to your shipment.
How do I pay for my truckload shipment?
Straightline provides shippers with the ability to pay by credit card, ACH debit, or check. We also offer credit terms.
Does Straightline accept hazmat loads?
Straightline currently does not accept hazmat loads.
Can I ship my household goods or personal effects with Straightline?
No, Straightline provides truckload service for commercial business only.
How does Straightline select carriers?
Straightline rigorously reviews potential Motor Carrier partners through a proprietary vetting process. Straightline analyzes carrier FMCSA registrations, business, safety, and liability & cargo insurance information. After a carrier has met Straightline's business requirements they are allowed to haul for Straightline.
How far in advance can I book a truckload shipment?
Up to 30 days in advance.
What is Straightline's fee for accessorial charges such as detention, Truck Ordered Not Used, or Layover?
Visit the Straightline Standardized Accessorial Charges page.
Do I need the Straightline app to book a load?
Shippers & carriers must sign up for a Straightline account in order to book & accept loads.
Do I have to upload any documents in the app?
Shippers are not required to upload any documentation. However, shippers must provide the driver with a valid Bill of Lading per FMCSA regulations upon pick-up of the load. Carriers are required to upload some documents during the verification process